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General

Where are you based in?
We are based in Singapore, but we ship worldwide!

How are your products made?
All our designs are original and mostly watercolour/ink based. For lettered works,  the handwritten text and the background design are done separately, scanned and digitally combined before printing on the desired material.

  • For cards/art prints, the final designs are typically printed on our uncoated, 300gsm house stock. 

  • For phone cases, our designs are sent to our supplier in Hong Kong and either water transfer-printed(for matte opaque cases) or UV-printed(for clear cases).

  • For notebooks, the custom text will be embossed on Muji notebooks using embossing ink, powder and a heating tool. As the designs are handwritten, every notebook will vary slightly from one another.

How do you charge for custom orders?
We have a selection of ready-made designs for both custom cards and notebooks. The final prices depend on the length of the text to be custom written and the size of the paperstock. We charge the design and printing fees separately, so please contact us here or at hello.papercranes@gmail.com if you would like to customise a single design and order multiple prints of it, or to discuss other designs. It is also possible to request for the digital copy of your custom order and have it printed elsewhere - however only the non-editable PDF file will be provided at a cost. The original working files can also be provided with additional charges.

Are wholesale prices available for your products?
Yes, you may contact us here or at hello.papercranes@gmail.com so that we may discuss further!

Are there any stockists where I can view your products in person?
Yes, we stock selected merchandise at various retail stores - check them out here. However, none of them currently stock our full range of products. 

We occasionally participate in art markets and other pop-ups where all our items will be on sale - keep an eye out for updates in the announcement banner on our home page!

Orders, shipping & refunds

What are your shipping rates?
Free local(Singapore) postage is available across all our products, but you can opt for registered mail where you will receive a tracking number on your order. For international orders, registered mail is recommended as we do not take liability for lost normal mail.

Local postage:

  • Normal mail: Free

  • Registered mail: $2.50 per order, $0.50 per additional item

International postage:

  • Normal mail: $1.50 per order, $0.50 per additional item

  • Registered mail: $3.50 per order, $0.50 per additional item

*All prices are in SGD.

When can I expect to receive my order?
All ready-made instock items will be mailed out within 1-3 working days. For custom orders or orders in large quantity, a lead time of 1-2 weeks is required, depending on my schedule. Do note that we are a one-man team handling all the designing, enquiries, orders and production, and while we always try to complete your orders in the shortest time possible, we seek your kind understanding in the event of any delays.

Local postage:

  • Normal mail: 2-5 working days

  • Registered mail: 2 working days

International postage:

  • Normal mail: 4-5 weeks, depending on country

  • Registered mail: 3-4 weeks, depending on country

What is your return/refund policy?
We take utmost care in packing your orders and ensuring you receive the correct items in mint condition. In the unfortunate event that you receive a damaged or wrong item, please accept our sincere apologies. Please contact us here or at hello.papercranes@gmail.com so that we may resolve the issue with a replacement or refund. 

Lost mail will only be compensated through a replacement or refund if you have opted for registered mail. We will not be liable for lost orders via normal mail. 

Please also take note of our shipping times and avoid providing shipping addresses that are due to be changed within a 2-week(for local mail)/2-month(for overseas mail) period.