FAQ
Where are you based in?
We are based in Singapore, but we ship worldwide!
How are your products made?
All our designs are original and mostly watercolour and digital works.
For cards/art prints, the final designs are typically printed on our uncoated, 250gsm house stock, made of FSC-certified recycled paper.
How do you charge for custom orders?
We have a selection of ready-made templates for bespoke designs. The final prices depend on several factors such as the length of the text to be custom written, the size of the paperstock, quantity of prints and complexity of design.
We charge the design and printing fees separately, so please contact us here or at hello@papercranesdesign.co if you would like to customise a single design and order multiple prints of it, or to discuss other designs.
Are wholesale prices available for your products?
Yes, you may contact us here or at hello@papercranesdesign.co so that we may discuss further!
Are there any stockists where I can view your products in person?
Yes, we stock selected merchandise at various retail stores - check them out here. However, none of them currently stock our full range of products.
We occasionally participate in art markets and other pop-ups where all our items will be on sale - keep an eye out for updates in the announcement banner on our home page!
ORDERS, SHIPPING & REFUNDS
What are your shipping rates?
All local orders are shipped via courier delivery which delivers to your doorstep for a flat rate of $3.50, waived for orders above S$60 (after any discounts applied).
International orders will be shipped via Qxpress International Delivery. Shipping costs for international orders vary between countries and products.
*All prices are in SGD.
When can I expect to receive my order?
All ready-made in-stock items will be mailed out within 1-3 working days. For custom orders or orders in large quantity, a lead time of 1-2 weeks is required. Do note that we are a one-man team handling all the designing, enquiries, orders and production, and while we always try to complete your orders in the shortest time possible, we seek your kind understanding in the event of any delays.
Local postage:
- Courier: 2-4 working days
International postage:
- Registered mail: 3-6 weeks, depending on country
I have not yet received my order, what should I do?
Please check if the address provided is accurate and complete, including your unit number if applicable. Return mail due to wrong or incomplete addresses provided will be chargeable for re-shipping. If you’ve checked the above and you’ve yet to receive your order after 1 week (for SG orders), kindly drop us an email at hello@papercranesdesign.co
Please also take note of our shipping times and avoid providing shipping addresses that are due to be changed within a 2-week(for SG orders) or 2-month(for overseas orders) period.
What is your return/refund policy?
All goods sold are non-exchangeable and non-refundable. We strictly do not accept change-of-mind order cancellations, returns or exchanges, unless otherwise stated below.
We take utmost care in packing your orders and ensuring you receive the correct items in mint condition. In the unfortunate event that you receive a damaged or wrong item, please accept our sincere apologies and contact us here or at hello@papercranesdesign.co within 7 days of receiving your package, with your order details and photo evidence so that we may assist in resolving the issue.